Terms of Conditions

Please read these terms and conditions carefully before using this web site. Your use of this web site confirms your unconditional acceptance of the following terms and conditions. If you do not accept these terms and conditions, do not use this Web Site.

1.     Terms of use of the website

This page sets out the terms between you and us (“Manu Atelier”) under which you may access and use our website (“www.manuatelier.com”).

These terms of use apply to all users of, and visitors to our website. By accessing, browsing, using or registering in our website, you confirm that you have read, understood and agree to these website terms in their entirety and your use of this website confirms your unconditional acceptance of our terms & conditions. Please take the time to read them before using our website and ordering a product.

2.     Information about us

www.manuatelier.com is a website operated by MANU ATELIER DERI URUNLERI TEKSTIL SANAYI TICARET LTD (hereinafter referred to as “Manu Atelier”, “we” or “us”). We are registered in England and Wales under company number 11675518 and with our registered office at Hackney Downs Studios Studio 38, Amhurst Terrace, E8 2BT, London, United Kingdom. Our VAT number is GB 320082259.

3.     Use of our website

You may use our website only for lawful purposes. You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the terms of use of this website, we may deny you access to this website on a temporary or permanent basis. We reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

It is your responsibility to ascertain and obey all applicable local and international laws (including minimum age requirements) regarding the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

3. Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise because of any failure by you to protect your password or account.

4. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. All the content on this website is protected by intellectual property and other applicable laws. Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights contained in this website. 

You may not copy, broadcast, republish, download, reproduce, post, transmit, make available to the public, or otherwise use the content of the website in any way or for any commercial use. You agree not to adapt, alter or create any work derived from the website. If you wish to request permission to use any content of the website, please write to us at info@manuatelier.com requesting written permission. We reserve the right to refuse all or any requests on whatever grounds and we are not obliged to give you reasons for our refusal. You must not create any links to our website without our prior written consent. Should you wish to create a link to our website, please contact us at info@manuatelier.com

5. Accuracy of content

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We do our very best to make sure our images are as close to the exact product as possible, but we cannot guarantee these images convey the exact physical aspects and attributes of a product, including color, shape, size, and texture.

We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, we do not guarantee that what you see accurately portrays the colour of the handbag as seen in person. The colour you will see on our website depends on your computer system and we cannot guarantee that your computer will accurately display such colours. It is not possible to guarantee our online colours will look the same on all computers.

Unless otherwise stated, all product images are for illustration purposes and may include decorative accessories, complementary packaging materials or gift boxes. We may not include such accessories, complementary packaging materials or gift boxes as standard in your order.

All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.

The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time.

6. Submission of content

The content standards set out below apply to any content including but limited to photographs and any other material which you may contribute to our website.

By submitting content including photographs to us, you acknowledge that:

You have all the copyright, trademark, or all usage rights of the content.

You are the person featured in the content or have the express consent of the person featured to submit the content to us.

You comply with applicable law in the UK and in any country from which the content is submitted.

By submitting content to us you grant Manu Atelier a world-wide, royalty free, perpetual, irrevocable, and non-exclusive license to reproduce, modify, adapt, publish and display such content (in whole or part) on our website and social media channels (Facebook, Twitter, Pinterest, Instagram, Weibo, WeChat). Should we wish to include the content submitted by you in printed media or any other forms of media other than our website and social media channels, we will request your written permission.

If you wish at any time to remove from our website or social media channels the content you have submitted, you can do so by emailing us at info@manuatelier.com.

You agree to indemnify and hold Manu Atelier and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit to us.

We reserve the right to post or remove any content sent to us from our website or social media channels at our discretion without prior notice.

7. Breach of use

We will determine, in our discretion, whether there has been a breach of these terms of use through your use of our website. When a breach of these terms has occurred, we may take such action as we deem appropriate, including but not limited to, legal action.

8. Damage to your computer or other devices

Manu Atelier uses reasonable efforts to ensure that this website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use this website safely and to screen out anything that may damage or harm your computer or other device. We will not be liable to any person for any loss or damage they suffer because of viruses or other malicious or harmful content that they access from or via the website.

9. Links from our website

From time to time, we may include links to other websites or resources operated by third parties. These links are provided for your information only. They do not signify that we endorse these websites. We are not responsible for the content or accuracy of any off-website pages nor are we responsible for the availability of such external websites. We are not responsible, or liable, for any damage, loss or offence caused using or reliance on such external websites.

10. Our liability

We exclude all representations, warranties, conditions, and terms to the fullest extent permitted by law. To the extent permitted by law, we expressly exclude any liability for any direct, indirect, or consequential loss or damage which may arise from the use of, inability to use or reliance on any content or information displayed in or on this website. Nothing in these terms shall affect our liability for death or personal injury arising from our negligence, nor any other liability that we are not permitted to limit or exclude under applicable law.

11. Law and jurisdiction

Any matter that arises out of your use of this website shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

12. Changes to these terms of use

We reserve the right to change and update these terms of use from time to time. You are expected to check this page regularly to take notice of any changes we make, as they are legally binding on you. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our terms of use.

Terms & conditions of sale

This page tells you the terms on which we supply the products listed on our website www.manuatelier.com (“our site”) to you. Please read these terms carefully before ordering any Products from our site. By ordering any of our products, you agree to be bound by these terms. If you refuse to accept these terms, then you will not be able to order any Products from our site.

1. Information about us

www.manuatelier.com is a website operated by MANU ATELIER DERI URUNLERI TEKSTIL SANAYI TICARET LTD (hereinafter referred to as “Manu Atelier”, “we” or “us”). We are registered in England and Wales under company number 11675518 and with our registered office at Hackney Downs Studios Studio 38, Amhurst Terrace, E8 2BT, London, United Kingdom. Our VAT number is GB 320082259.

All orders are shipped from our workshop or warehouse in Turkey and delivered directly to your home.

2. Your status

By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old or have the permission and supervision of your parent or guardian.

3. How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us and, if we accept your offer, we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (“the Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation and will be deemed to incorporate these terms.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order unless and until the dispatch of such Products has been confirmed in a Dispatch Confirmation.

4. Right to cancel and return

You may request to cancel an order/contract and/or return an item at any time starting from the day you have placed an order and within fourteen days the product has been delivered to you. To cancel an order and/or the contract, you must fill out and submit a return form on our website. Once we receive your cancellation request, we will cancel your order in case the order has not already been processed in our warehouse in Turkey. If the order has already been processed, shipped, or delivered, we will share a shipping label with you for you to return the item. You must ship the item back to our warehouse in Turkey within five business days. We recommend you to use our (DHL) shipping label for the returns.

You will be responsible for the cost of returning the item to us and the respective cost will be deducted from your refund in accordance with our Returns Policy (i.e. we will refund the price of the product in full, excluding the cost of sending the product to you, where applicable; excluding any import taxes and duties paid, where applicable; and deducting the cost of returning the product to us). Once the item arrives at our warehouse, we will issue a refund in accordance with our Returns Policy within 15 days. Please note returns to our warehouse in Turkey may take up to 14 days due to customs clearance processes.

You have a legal obligation to take reasonable care of the Products while they are in your possession. We only accept returns, in the same condition in which you received them.

All items must be returned in perfect new-like resalable condition, unused, and with the original packaging (including boxes and dust bags) with tags and protective film and protective paper still attached on the hardware. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging.

We reserve the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you and a refund will not be issued.

If you made your purchase through a partnered retail location, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.

You will not have any right to cancel a Contract for the supply of any Products made to your specifications or clearly personalized or which by reason of their nature cannot be returned.

This provision does not affect your statutory rights.

You may email us at info@manuatelier.com for assistance.

5. Availability and delivery

Please note that products are not reserved for you while they are in your shopping basket.

All orders of our products are shipped from our workshop or warehouse in Turkey and delivered directly to your home. Worldwide delivery takes up to 7 business days. In case of returns, delivery time of returns to our warehouse in Turkey usually takes up to 7 business days however may extend up to 14 days due to customs clearance processes.

We offer goods for sale that are in stock and available for dispatch. Occasionally, however, we may be waiting for stock. Consequently, you may from time to time be given the possibility of pre-ordering certain products. Estimate delivery timing will be indicated on the site and payment will be completed when placing the order. This will ensure that you receive the product in priority once the stock has been produced by us. Your rights regarding such products are the same as those for any other product purchased on our site. In the unlikely event that the Products that you have ordered and paid for are unavailable then you will be offered a full refund.

Delivery takes place when we or our delivery agent leaves the Products at the address that you specified for delivery when you placed the order. We will normally ask for a signature from someone at that delivery address.

Unless there are exceptional circumstances your order will be fulfilled by the delivery date set out in the Dispatch Confirmation.

UK delivery takes a maximum of 7 business days (excluding models on pre-order, in which case the shipment date is indicated on our website as well as your order confirmation email).

International delivery takes a maximum of 7 business days (excluding models in pre-order, in which case the shipment date is indicated on our website as well as your order confirmation email).

International Orders (Including EU) 

All orders arriving to a country outside of Turkey, needs to undergo a customs clearance process and customs charges (import duties and taxes) may be applied by local Customs in the country of delivery. The customs fees vary depending on the country of delivery. Manu Atelier has no control over such charges. These fees vary by country and are usually between 15% to 30% of the total amount of your order value plus the shipping cost. Should your item incur any fees, the customer will be contacted directly by DHL via email or phone to pay the necessary amount. Any customs duties or import taxes incurred are the responsibility of the customer and Manu Atelier cannot be held accountable for any of these charges. 

You are also responsible for complying with all local import requirements, laws, regulations, and rules as may be applicable in respect thereof. Therefore, our third party delivery agent companies may contact you and ask you to provide documents that can vary depending on the local customs authority (Tax code, ID card, Proof of Payment, Power of Attorney). Please note that this process may delay the delivery time as goods held in customs can only be released once the necessary charges for local authorities have been settled. To ensure your order reaches you within the specified delivery times we recommend providing all the required documents to the carrier at your earliest convenience. Estimated delivery times for international orders exclude the time required for customs clearance.

In case of returns, you will be refunded in full, excluding and import fees covered by us, excluding shipping charges and deducting the cost of returning the product to our warehouse in Turkey.

U.K. & USA orders 

There are no import duties or import taxes applicable on UK & USA orders. VAT is included in the prices, and it will be calculated and shown at checkout. Because our products are directly shipped from our workshop in Turkey, our third party delivery agent companies may need to contact you and ask you to provide documents for customs clearance purposes (Tax code, ID card, Proof of Payment, Power of Attorney).

In case of returns, you will be refunded in full including any local sales taxes charged, excluding shipping charges and deducting the cost of returning the product to our warehouse in Turkey.

Returns - In case of returns, you will be refunded in full, excluding and import fees covered by us, excluding shipping charges and deducting the cost of returning the product to our warehouse in Turkey. Please be aware that if the items shipped were returned in case the recipient does not comply with applicable laws and regulations or is not willing to or failing to provide the required documents to the carrier, we are unable to refund shipping charges, custom charges and any return charges incurred by Manu Atelier. Do not hesitate to contact us if you have any questions related to shipping to your country.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

6. Risk and title

Title in the Products will pass to you on the later of:

(a) the date on which we receive payment in full for such Products; and

(b) the date and time of collection of such Products for delivery to your nominated address

Once a product has been received by you all risk of damage to, or loss of, the product shall pass to you. In the event that you choose to collect the product by a third party on your behalf, all risk of damage to, or loss of the product shall pass to you upon the collection of such Product.

All purchases made on the Website are for personal use and we reserve the right to prohibit individuals from purchasing in bulk or for resale in a commercial manner.

7. Price and payment

The price of any Products will be as quoted on our site, except in cases of obvious error.

Prices on our website are denominated in USD. Prices are subject to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

U.K. orders: VAT is included in the prices and it will be calculated and shown at checkout. There are no import duties or import taxes applicable on UK orders. If the order is returned the customer will be refunded in full including any local sales taxes charged, excluding shipping charges and deducting the cost of returning the product to our warehouse in Turkey.

International orders: In the event that a product is imported into a country/region other than the country/region from which the product is delivered, you are responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof. The customs fees vary depending on the country of delivery. Manu Atelier has no control over such charges. These fees are usually between 15% to 30% of the total amount of your order value plus the shipping cost. Items with total order value and shipping cost of under $800 arriving in the USA can be imported duty free. Should your item incur any fees, the customer will be contacted directly by DHL via email or phone to pay the necessary amount. Any customs duties or import taxes incurred are the responsibility of the customer and Manu Atelier cannot be held accountable for any of these charges.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and could have reasonably been recognized by you as a mispricing.

Payment for all Products must be by credit, debit card or through PayPal. We accept payment by Visa, Visa Debit, Visa Electron, American Express and MasterCard.

8. Our refund policy

When you return a product to us:

(a) because you have cancelled the Contract between us within the cooling-off period of fourteen days (see clause 4.), we will process the refund due to you as soon as possible within 15 days of the day on which the returned item arrives at our warehouse in Turkey. In this case, we will refund the price of the product in full, excluding the cost of sending the product to you, where applicable; excluding any import taxes and duties paid by us, where applicable; and deducting the cost of returning the product to us as you will be responsible for the cost of returning the item to us.

Return of UK orders: There are no import duties or import taxes applicable on UK orders. If the order is returned the customer will be refunded in full including any local sales taxes charged, excluding shipping charges and deducting the cost of returning the product to our warehouse in Turkey.

(b) for any other reason (for instance, because you claim that the product is defective), we will examine the returned product and, if you are entitled to a refund, will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day on which we confirmed to you via e-mail that you are entitled to a refund. Products for which you are entitled to a refund due to a defect will be refunded in full, including a refund of the delivery charges for sending the product to you (where applicable) and the cost incurred by you in returning the product to us (where applicable).

(c) in the event that a product is subsequently imported into a country/region other than the country/region to which Manu Atelier delivered the Product, Manu Atelier reserves the right to refuse the return. We do not accept returns or issue refunds on orders where shipping fees, customs and/or sales tax differ to those applied at the original shipping location.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

9. Our liability

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our aggregate liability for losses you suffers as a result of us breaking this agreement, any tort committed by us (including negligence) or our breach of statutory duty is strictly limited to the purchase price of the product you purchased.

Nothing in these terms limits or excludes in any way our liability (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for fraud or fraudulent misrepresentation; or (d) for any matter for which it would be unlawful for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect or consequential losses, or losses which happen as a side effect of our wrongdoing (whether caused by tort (including negligence), breach of contract or otherwise), including but not limited to (a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) loss of anticipated savings; (e) loss of goodwill; or (f) loss of use.

10. Import taxes and duties

If you order Products from our site for delivery outside the UK then they may be subject to import duties, taxes and brokerage fees which are levied when the delivery reaches the specified destination. You are responsible for such import duties, taxes and fees.

The amount of actual Import Fees charged by Customs authorities will vary depending on multiple factors. These include Customs regulations in the given destination, the product category and price, and the shipping method selected.

Typically, Import Fees are calculated based on the price of the product after any discounts or promotions are applied, but including shipping costs. Carriers or agents use Import Taxes and Duties paid at checkout to pay Import Fees on your behalf to the appropriate Customs authorities. Please note that we have no control over these charges. You may contact your local customs office for further information before placing your order.

Should your item incur any fees, the customer will be contacted directly by DHL via email or phone to pay the necessary amount. Any customs duties or import taxes incurred are the responsibility of the customer and Manu Atelier cannot be held accountable for any of these charges.

11. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. Legal notices

Unless stated otherwise elsewhere in these terms, all legal notices given by you to us must be given to MANU ATELIER DERI URUNLERI TEKSTIL SANAYI TICARET LTD at Hackney Downs Studios Studio 38, Amhurst Terrace, E8 2BT, London, United Kingdom. We may give legal notices to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11. Any legal notice posted by us on our website will be deemed received by you and properly served as soon as it is posted on our website. Any legal notice emailed by us to you will be deemed received by you and properly served 24 hours after being sent. Any legal notice posted by you to us or by us to you will be deemed received by the addressee and properly served three days after the date of posting. In proving the service of any legal notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13. Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

14. Events outside our control

We will not be liable or responsible for any failure to perform, or for any delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our commercially reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. Waiver

If we fail to insist upon strict performance of any of your obligations under the Contract or any of these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12.

16. Severability

If any of these terms are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term(s) will, to that extent, be deleted from the remaining terms. The remaining terms will continue to be valid to the fullest extent permitted by law.

17. Entire agreement

These terms represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or to be implied from anything said or written in negotiations between us prior to such Contract, except as expressly stated in these terms.

Neither of us shall have any legal remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently), and the other party's only remedy in respect of any untrue statement shall be for breach of contract as provided in these terms.

18. Our right to vary these terms

We have the right to revise and amend these terms from time to time. You will be subject to the policies and terms in force at the time that you order Products from us, unless:

(a) any change to those policies or these terms is required to be made by law or governmental authority. In that case, the change will apply to orders previously placed by you; or

(b) if we notify you of a change to those policies or these terms before we send you the Dispatch Confirmation. In that case, we have the right to assume that you have accepted the change unless you notify us to the contrary within fourteen days of receipt by you of the Products.

19. Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Terms of promotional codes

Promotional codes cannot be used together or in conjunction with any other offers.

Promotional codes are not valid on sale items.